​Soft Haven Cleaning Co.
Effective Date: 15/06/2026

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1. Introduction

Soft Haven Cleaning Co. ("we," "us," or "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, visit our website, communicate with us, or otherwise interact with our business.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

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2. Information We Collect

We may collect the following types of personal information:

Information You Provide:

• Full name

• Phone number

• Email address

• Residential or business address

• Service requests and cleaning preferences

• Payment and billing information

• Communications you send to us

 

Information Collected Automatically

When you visit our website, we may collect:

• IP address

• Browser type

• Device information

• Website usage data

• Cookies and similar technologies

 

3. How We Use Your Information

We may use your information to:

• Provide cleaning services

• Schedule and manage appointments

• Process payments and invoices

• Respond to enquiries and customer support requests

• Send service updates and appointment reminders

• Improve our services and website functionality

• Maintain business records

• Comply with legal obligations

Where permitted by law, we may also send promotional communications about our services. You may opt out of marketing communications at any time.

 

4. Sharing of Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

• Payment processing providers

• Booking and scheduling software providers

• Website hosting providers

• Professional advisers (such as accountants or legal advisers)

• Government authorities where required by law

All third-party service providers are expected to protect your information and use it only for legitimate business purposes.

 

5. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

While we strive to use commercially acceptable means to protect your information, no method of electronic storage or internet transmission is completely secure.

 

6. Retention of Information

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

When information is no longer required, we will securely delete or de-identify it where reasonably practicable.

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7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and understand website traffic.

You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functions.

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8. Your Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information where permitted by law

• Withdraw consent for marketing communications

• Make a complaint regarding our handling of personal information

To exercise any of these rights, please contact us using the details below.

 

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

 

10. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

 

12. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Soft Haven Cleaning Co.
Email: softhavencleaningco@hotmail.com
Phone: 0415 718 312
 

We will respond to privacy-related enquiries as soon as reasonably possible.