Question 1

Q: How can I book a service with Soft Haven Cleaning Co?

Accepted Answer

A: To book a service with Soft Haven Cleaning Co, please fill out the estimate quote form available on our website. Once submitted, a team member will contact you to gather additional details about your home to ensure an accurate quote. After discussing your specific needs, we will provide a tailored estimate and promptly schedule an appointment at a time that suits you. This process ensures personalized service and a seamless booking experience.

Question 2

Do I need to be home during the clean?

Accepted Answer

Not at all! Many of our clients provide access before they leave for work, school pick ups etc. As long as we have a safe way to enter and secure your home afterwards, we're happy to clean while you're out.

Question 3

Do I need a deep clean before regular cleaning?

Accepted Answer

For homes that haven't been professionally cleaned recently or have build-up of dust, grime or soap scum, we recommend starting with a deep clean. This allows us to bring your home up to our standard so it can be easily maintained with regular visits.

Question 4

What areas do you service?

Accepted Answer

We proudly service the Hunter Valley and surrounding areas. Travel fees may apply for locations outside our standard service area.

Question 5

Do you bring your own cleaning supplies?

Accepted Answer

Yes! We arrive fully equipped with professional cleaning products and equipment. If you have specific products you'd prefer us to use due to allergies or personal preference, just let us know at the time of the booking.

Question 6

Can I request extra services?

Accepted Answer

Absolutely! Additional services such as oven cleaning, fridge cleaning, interior window, window tracks and more can be added to your booking for an additional fee.

Question 7

How often can I book a clean?

Accepted Answer

We offer:

Weekly cleans
Fortnightly cleans
Monthly cleans
One-off deep cleans
Pre-sale and Pre-inspection cleans
After hours and weekend cleaning

We'll work with you to find a schedule that suits your home and lifestyle.

Question 8

How do I pay?

Accepted Answer

Payment is due on the day of the service unless otherwise arranged. We accept card payments through our invoice - sent after the service has been completed.

Question 9

What is the cancellation policy?

Accepted Answer

We kindly ask for at least 24 hours notice if you need to cancel or reschedule your appointment. Late cancellations may incur a fee.

About Us

Frequently asked questions